Q: What is your Return and Exchange Policy?

All sales are final. We do not refund or exchange any item.The only reason you can return an item, is if it is defective or does not match its description on the website. Note that the manufacturer's warranty still applies. If we mistakenly ship you the wrong product, or a damaged product, we will cover the shipping fees. If this occurs, please contact our customer service at info@thelasthunt.com.TheLastHunt.com is not responsible if the size does not fit you or you don't like the colour or the style.

Q: What payment methods do we accept?

We accept various payment methods: Credit cards Visa, Mastercard, American Express and JCB credit cards are accepted. Please note that Visa debit cards are not accepted. Paypal You can use Paypal if you wish to pay with a debit card. If you do not have an account, you can make your purchase as a guest.Sezzle Sezzle allows you to buy now and pay later in 4 bi-weekly payments without interest. A credit check will be done at checkout to verify your identity, but this will not impact your credit rating. Prepaid Visa/Mastercard credit card or gift cardYou can use a pre-paid credit card via Paypal or directly on the site if the card amount is the same as the order total or more. Please make sure you register your card on the site (mastercard or visa) before your purchase. If you are paying for an item using a prepaid card, we recommend keeping this card in your possession, as any returns/refunds, will be made back to this original method of payment and cannot be transferred to another card.

Question 1

Cancelling an order

Accepted Answer

Unfortunately, it is not possible to cancel an order. Your orders pass through our system for processing immediately after they are placed and our system simply doesn't allow for changes to be made or cancellations. Be sure to double-check everything before processing your payment.Please note that it is not possible to modify an order once it has been placed (item, size, colour).

Question 2

How to modify my order?

Accepted Answer

Unfortunately, it's not possible to alter an order once you've placed it. However, an exception remains if it's an error in the address.  Please email info@thelasthunt.com with ‘ MODIFICATION OF ORDER #0012345’ as the subject.Note that we fulfill & ship all orders in 24 hours. If the order you wish to modify has been shipped, we cannot alter it.

Question 3

What is your Return and Exchange Policy?

Accepted Answer

All sales are final. We do not refund or exchange any item.​​​​​​​​​​​​​​​The only reason you can return an item, is if it is defective or does not match its description on the website. Note that the manufacturer's warranty still applies. ​​​​​​​​​​​​​​​If we mistakenly ship you the wrong product, or a damaged product, we will cover the shipping fees. If this occurs, please contact our customer service at info@thelasthunt.com.​​​​​​​​​​​​​​​TheLastHunt.com is not responsible if the size does not fit you or you don't like the colour or the style.

Question 4

I placed an order on thelasthunt.com and altitude-sports.com at the same time, can they be shipped together?

Accepted Answer

TheLastHunt.com is a partner site of Altitude-sports.com, but they are still two separate companies. The systems are different and Altitude-sports.com employees are unable to know that you have placed an order on TheLastHunt.com and vice versa.

Question 5

The minimum order amount for free shipping is lower today than when i placed my order yesterday. can i be refunded for the cost of shipping?

Accepted Answer

If the order amount for free shipping decreases after you've already placed your order, we cannot refund the shipping costs. We reserve the right to increase or decrease the amount required to receive free shipping depending on different promotions.​​

Question 6

What payment methods do we accept?

Accepted Answer

We accept various payment methods: ​​​​​​​​​​Credit cards Visa, Mastercard, American Express and JCB credit cards are accepted. Please note that Visa debit cards are not accepted. ​​​​​​​​​​Paypal You can use Paypal if you wish to pay with a debit card. If you do not have an account, you can make your purchase as a guest.​​​​​​​​​​Sezzle Sezzle allows you to buy now and pay later in 4 bi-weekly payments without interest. ​​​​​​​​​​A credit check will be done at checkout to verify your identity, but this will not impact your credit rating. ​​​​​​​​​​Prepaid Visa/Mastercard credit card or gift cardYou can use a pre-paid credit card via Paypal or directly on the site if the card amount is the same as the order total or more. ​​​​​​​​​​Please make sure you register your card on the site (mastercard or visa) before your purchase. ​​​​​​​​​​If you are paying for an item using a prepaid card, we recommend keeping this card in your possession, as any returns/refunds, will be made back to this original method of payment and cannot be transferred to another card.

Question 7

What is your Price Match Policy?

Accepted Answer

The prices shown on TheLastHunt.com are very competitive relative to the competition.​​​​​​In no case will we adjust our prices based on any competitor. Whether you have already placed an order or are about to, this remains the case.​​​​​​If the price of a product drops after you have placed the order, we will not adjust the price.

Question 8

Will my discount code work while a sitewide promotion is running?

Accepted Answer

Promotions and discount codes can't be combined. Therefore, we reserve the right to enable or disable discount codes depending on the current promotion.

Question 9

If i’m a member of altitude-sports.com, can i get my 5% discount on this site?

Accepted Answer

Unfortunately, no. TheLastHunt.com is a partner site of Altitude-sports.com, but is a completely different business with different products and services.

Question 10

Are these products counterfeits?

Accepted Answer

All products available on the site are guaranteed, new and authentic.​​TheLastHunt.com is a partner site of Altitude-sports.com, and is an authorized dealer of all brands available on the site

Question 11

Are these products from the current season?

Accepted Answer

No, all the products on The Last Hunt consist of styles and colours from previous seasons​​

Question 12

Received Damaged, Defective or Incorrect Products

Accepted Answer

If you received a damaged, defective, or incorrect product, please contact our customer service within 7 days of reception. Arrangements will be made to return the damaged, defective or incorrect product free of charge, and we will allocate a full refund.

Question 13

How do I contact customer service?

Accepted Answer

Please complete this form.​​​​​*Please note, The Last Hunt and Altitude Sports have two separate Customer Support Teams, therefore each team is only able to help you with issues pertaining to orders placed on their respective sites.

Question 14

A colour or size of a product sold on thelasthunt.com is not available. Can you let me know when it will be?

Accepted Answer

All our products are end-of-line, which is why we are able to offer you the lowest prices on the market. As they are discontinued, we cannot guarantee that we will receive the same product in the colour and size you are looking for. The best way to stay up to date with new arrivals is to subscribe to our newsletter.

Question 15

What’s the best way to stay up to date with all your deals and new arrivals?

Accepted Answer

Sign up to our newsletter and follow us on Facebook.

Question 16

How can I unsubscribe from the catalog or mailing list?

Accepted Answer

We are sorry if these communications caused you any inconvenience.  You can click on this link to update Your Newsletter Preferences. Note that if you click on the unsubscribe link which is always present at the bottom of the newsletter. You will be removed from it instantly.

Help Center

RETURNS

Cancelling an order

How to modify my order?

What is your Return and Exchange Policy?